Shipping policy

1. Shipping Within the UAE

We currently offer delivery across the United Arab Emirates.

Standard Delivery

Estimated delivery time: 2–[X] business days

Shipping fee: AED [200]

Free Delivery

Enjoy complimentary delivery on orders above AED [X].

Delivery times are estimates and may vary depending on your location, order volume, public holidays, weather conditions, or circumstances outside our control.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or UAE public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation with the available tracking information.

3. Delivery Address

Please make sure your delivery details are accurate and complete before placing your order.

This includes:

  • Full name
  • Mobile number
  • Emirate
  • Area
  • Building or villa information
  • Apartment or villa number
  • Any useful delivery instructions

If incorrect or incomplete information causes a delivery failure or additional delivery attempt, additional charges may apply where applicable.

4. Delivery Attempts

Our delivery partner may contact you by phone or message before or during delivery.

Please ensure that the provided phone number is reachable.

If the courier is unable to complete delivery after reasonable delivery attempts because the recipient is unavailable or the address information is incorrect, the order may be returned to our fulfillment facility.

Any additional delivery arrangements or charges will be communicated to you before proceeding.

5. Tracking Your Order

Once your order has been shipped, you will receive your available tracking details by email or SMS.

Tracking availability may vary depending on the delivery partner and destination.

6. Delays

While we work hard to deliver every order within the estimated timeframe, occasional delays may occur due to:

  • Public holidays
  • Severe weather
  • High delivery volumes
  • Incorrect delivery information
  • Courier operational issues
  • Events outside our reasonable control

If your order is significantly delayed, please contact our customer care team and we will be happy to assist.

7. Damaged Packages

If your package appears visibly damaged when delivered, please take clear photos of the package before opening it and contact us as soon as possible.

If the product itself has been damaged during delivery, please contact our customer care team with your order number and supporting photos or video.

We will review the issue and provide the appropriate solution in accordance with our Return & Refund Policy and applicable UAE consumer protection requirements.

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

Please include:

Order Number
Description of the issue
Photos or video, where relevant

Our team will review your order and assist you with the next steps.

9. Shipping Charges

Any applicable delivery fees will be clearly displayed before you complete your purchase.

No additional logistics charges will be imposed contrary to the shipping fees and terms communicated at checkout. UAE regulations require digital merchants to make logistics fees and related terms publicly available and prohibit additional logistics charges inconsistent with those announced terms.

10. Contact Us

If you have any questions about your delivery or order, our customer care team is here to help.

Email: info@iomonsef.com

Please include your order number whenever contacting us so we can assist you more quickly.

iMonsef

Little Things. Big Moments.

We appreciate your trust and look forward to delivering your iMonsef experience.